Return conditions

In Switzerland, there is no general legal right of withdrawal for online purchases, unlike in the European Union. FlyVisible nevertheless voluntarily grants you a 30-day period from receipt of your order to change your mind — whether the product is defective or not — under the conditions described below.

Conditions to be accepted

• The product is in new condition: not used, not activated, not paired with an instrument or a subscription.
• It is returned in its original packaging, with all accessories, cables, instructions, and included items.
• You can unpack and examine the device as you would in a store, but a device that has been worn in flight, powered on in the field, or whose security seal has been removed is no longer considered new and can no longer be accepted for return.

Products concerned

The return is accepted both for a non-defective product (you simply change your mind) and for a product that is defective upon receipt — in this second case, return shipping costs are covered by us, see the return shipping costs section below.

FlyVisible does not offer direct exchange (size, color, model): a return results in a refund, following which you may place a new order for the desired item.

Procedure

• Contact us via our contact page before any shipment, stating your order number and the reason for the return.
• We confirm the return address and the procedure to follow.
• Carefully pack the product and ship it by post, with a tracking number.

Return shipping costs

Return shipping is at the customer's expense, unless it follows an error on our part or a product that is defective or non-compliant upon receipt — in which case return shipping costs are covered by FlyVisible.

No restocking fee is applied: the refund corresponds to the amount paid, excluding initial shipping costs where applicable.

Refund

Once the returned product has been received and its condition checked, the refund is made within 10 days, using the same payment method as the one used when placing the order (for example by bank transfer for a payment made by QR-invoice).

Return and legal warranty: two different things

This 30-day period is a voluntary commercial policy, distinct from the Swiss legal warranty of 2 years against defects, which applies throughout the normal lifespan of the product. See our page warranty for the procedure applicable in case of a defect found after this period.

These return conditions complement our general terms and conditions of sale, which prevail in case of discrepancy. For any question before purchase, feel free to contact us.